Services & Support

Service from experience; people you can trust.

Professional Services

TCPIP offers innovative, thoughtful, industry leading professional services to help you with your next security project. Our experienced team can provide installation and maintenance of nearly all makes and models of security equipment. Additionally, our team members can provide 24x7 temporary, contracted support when your security products are an absolute necessity or are in critical state.

Consulting

When designing your next project, rennovation, or upgrade, our staff of experts can provide advice and supprt with the placement, implementation, and products required to keep you safe. We are involved from the start to the finish to ensure that all your requirements are met and within budget. Contact us today about any of the following:

  • Access Controls
  • Nurse Call
  • Perimeter Monitoring
  • Threat Deterrence
  • Liability Reduction

Security Auditing

Our team of experts can provide periodic scheduled and unscheduled physical security audits in the form of penetration testing, walk throughs, and personnel interrogation. We provide all of our auditing customers with prepared reports detailing weaknesses and strengths in their current physical security environments. When necessary, we can work with management teams to assist with personnel education before and after penetration testing as well.

SLA Based Support

More than just a phone number. All of our products are backed by our satisfaction guarantee and our standard business day support, with response times guaranteed within 5 business days. However, we understand that timing is everything when it comes to our more sensitive and large target customers, so we offer several levels of support SLAs for those customers. Contact us today for pricing. Our basic packages are outlined below, but more critical SLAs can be negotiated.

  • Platinum support - 8 hour response, 24x7
  • Gold support - next day response
  • Silver support - 2 business day response
  • Bronze support - 5 business day response